Baptist Health Line serves community around the clock

Aretta Terry knows the Baptist Health Line and StorkLine numbers by heart. As the mother of three young children, she calls them both to talk to Baptist Health Paducah registered nurses with her health questions.

“Every time I call, I am so thankful to speak to a registered nurse who takes time to listen to me, answer my questions and provide a wealth of information to resolve the problem,” Terry said. “I truly feel like the nurse on the phone cares about my children as much as her own. Our family is so thankful for this service.”

Baptist Health Line, the area’s only RN call center, is celebrating its 15-year anniversary of providing free health information to callers.

A gift to the community

Bonnie Bullard, R.N., a pediatric nurse for four decades, has been answering calls since the beginning. She said its StorkLine provides valuable information and great comfort to new parents.

“After the doctor’s office has closed, when it starts to get dark at night, and then fears come in, and children’s temperatures go up, we’re there,” Bullard said. “We’re nurses. We’re there 24/7 for anybody who needs us about any healthcare questions, and we want to serve you. I like to really look at that as a gift to our community.”

Pediatrician David Schell, M.D., said the hotline is a valuable service because it is answered by experienced nurses.

“We have extreme trust in the nurses there at Health Line and we feel like parents are going to get as good advice as if they talked to us or one of our staff,” Dr. Schell said.

Talk to a Baptist Health Paducah nurse any time free by phoning:

• The StorkLine at (270) 575-BABY for information about newborn care.
• Baptist Health Line at (270) 575-2918 for general health information.
• The Chest Pain & Stroke Hotline at 1-800-575-1911 for immediate advice about heart attack and stroke symptoms.