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Baptist Health Line: (270) 575-2918

Baptist Health Line, a free, 24-hour telephone hotline staffed by registered nurses at Baptist Health Paducah,

  • Helps you make appropriate healthcare decisions, such as determining when a visit to the emergency room or a call to your family doctor is necessary.
  • Educates you about prevention and other general health topics.
  • Registers you for classes and events at the hospital.

Baptist Health Line is staffed by registered nurses with at least three years of hospital experience. In addition, Baptist Health Line staff has received intensive training in computer technology and interpersonal communication. Current staff members have backgrounds in critical care, trauma, pediatrics, cardiac care,and acute care.

Callers to the 24-hour service receive guidance on general health information. Questions about an illness or injury already under a doctor's care are referred to the treating physician. In emergency situations, callers are referred to their emergency department of choice.

Baptist Health Line also provides counseling to patients recently discharged from Baptist Health Paducah with congestive heart failure or after a cardiac catheterization, arteriogram, myelogram or one day surgery procedures. Many patients have questions about medication, diet and exercise immediately after they go home and are often not scheduled to see their physicians for four to six weeks. Baptist Health Line's experienced staff can help answer those questions, as well as screen for potential complications.

One working mother of three says the nurses provide great help to her

General calls go to (270) 575-2918. The nurses also answer these two hotlines:

  • StorkLine (270) 575-BABY (2229)
  • Chest Pain and Stroke Hotline (1-800-575-1911)

The hotline recently garnered national honors, McKesson Corp.'s Gold Award, for exemplifying five core standars, known collectively as ICARE, an acronym for Integrity, Customer-First, Accountability, Respect and Excellence.